Refund policy

=== REFUND POLICY ===

We want you to love every set. Because press-on nails are a personal care item, we can't accept returns of sets that have been opened or worn. Here is how everything else works.

Pre-orders
You can cancel a pre-order for a full refund at any time before the pre-order window closes. Once the window closes, your set goes into production for that batch and the order can no longer be cancelled.

Unopened sets
Unopened, unused sets in their original packaging can be returned within 14 days of delivery for a refund to your original payment method. Return shipping is paid by the customer unless the return is due to our mistake.

Wrong size
If your set does not fit and it is still unopened, we'll exchange it for another size. Please check our size guide before ordering. Between two sizes, we recommend choosing the larger one and filing the sides.

Damaged or incorrect orders
If your set arrives damaged, is missing pieces, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

How to start a return
Contact us through our contact page with your order number. We'll reply with the return address and next steps. Refunds are issued within 5 business days of the return arriving.

=== SHIPPING POLICY ===

Pre-order timing
Ten Karat sets are made to order. Each collection opens for a short pre-order window, and once it closes, every set ordered in that window is made in one small batch. After the window closes we'll email you an estimated ship date, and we'll send tracking as soon as your set ships.

Where we ship
We currently ship within the United States.

Shipping options and rates
Shipping options and their prices are shown at checkout before you pay. Express shipping speeds up delivery once your set has shipped. It does not change when the pre-order batch is made.

Orders with several sets
Sets from the same pre-order window ship together. If your order includes sets from different windows, we'll ship each one as it is ready and let you know.

Address changes and lost packages
Need to change your address? Contact us before your set ships and we'll update it. If tracking shows your package as delivered but you can't find it, contact us within 7 days and we'll help you with the carrier.

Questions
Reach us anytime through our contact page.